職位描述
Job Summary職位概述:
Responsible for technical training and support for customers and service teams.
為客戶和技術(shù)服務(wù)團隊提供專業(yè)產(chǎn)品技術(shù)培訓(xùn)和支持。
Main Tasks & Responsibilities主要工作職責(zé):
1. Supported by Training and Support Consultants, deliver technical training courses for internal employees, customers and distributors in the fields or other campuses.
為內(nèi)部員工，客戶及經(jīng)銷商進行產(chǎn)品的技術(shù)培訓(xùn)。
2. To adhere to the policy and processes for training delivery in order to enable a standardized course delivery.
要堅持培訓(xùn)政策和交付流程，以保證標(biāo)準(zhǔn)化的授課。
3. Arrange training systems, materials and classrooms to ensure that the courses can be delivered in the most optimum conditions (classrooms, systems and lab environment).
安排培訓(xùn)系統(tǒng)，材料和教室，確保提供課程能夠在最優(yōu)化條件（教室，系統(tǒng)和實驗室環(huán)境）下進行。
4. Order/return parts/reagent for training requirements, to ensure the training courses can be delivered as scheduled.
根據(jù)培訓(xùn)要修訂購/返回零件/試劑，確保培訓(xùn)課程能如期交付。
5. Be responsible for training systems maintenances to keep good running status for training purpose.
維護培訓(xùn)和演示儀器。
6. Coach students in all learning environments in order to present the learning content in the most active and efficient way for the student to study.
在所有學(xué)習(xí)環(huán)境下輔導(dǎo)學(xué)生，使學(xué)生以最活躍，最有效的方式學(xué)習(xí)培訓(xùn)內(nèi)容。
7. Evaluate the courses and assess the students in order to get feedback with which to improve course quality to the targets as set by the team manager.
評估課程和評價學(xué)生，根據(jù)獲得的反饋提高由團隊經(jīng)理設(shè)定的課程質(zhì)量目標(biāo)。
8. The window person to Global System Support. Report and transfer technical problem to GCS using Clarify complaint management. Keep in touch with Global Customer Service to be informed about new developments, to be able to maintain existing courses and to ensure that course content is up to date.
與全球系統(tǒng)支持保持密切聯(lián)系，通過Clarify投訴管理系統(tǒng)向GCS匯報并傳送技術(shù)問題。并保持跟GCS的溝通，以保證已有課程的持續(xù)更新。
9. Understand and fulfill the responsibility of line manager's SHE tasks and duties (as defined in SHE handbook)
了解并執(zhí)行直線經(jīng)理的SHE職責(zé)（詳見SHE手冊相關(guān)定義）
10. Conduct business in full compliance to Behavior in Business and Behavior in Competition.
遵循商業(yè)行為準(zhǔn)則，合法合理開展業(yè)務(wù)活動。
Basic Requirements of the Job基本任職資格:
Education& Qualifications教育背景與專業(yè)資格:
1. At least Bachelor degree in relevant majorities
相關(guān)專業(yè)本科以上學(xué)歷
2. Good command of English in both spoken and written
英語說寫能力俱佳
3. Good command of MS office software application
熟練應(yīng)用微軟辦公軟件
4. Product & Application Expertise
產(chǎn)品和應(yīng)用的專業(yè)知識
工作經(jīng)驗 Experience :
At least 2 years of working experience in relevant areas
相關(guān)領(lǐng)域2年以上工作經(jīng)驗
Leadership Competencies領(lǐng)導(dǎo)能力：
Leadership competencies at proficient level, in line with corporate framework.
參照羅氏集團領(lǐng)導(dǎo)能力標(biāo)準(zhǔn)和要求，領(lǐng)導(dǎo)力達(dá)到熟練水平。
Professional Competencies/skills專業(yè)能力/技能:
1. Customer Orientation & Relationship Management
以客戶為中心及客戶關(guān)系管理
2. Internal Cooperation & Coordination
內(nèi)部合作協(xié)調(diào)
3. Product & Applications Expertise
產(chǎn)品和運用的專業(yè)知識
招聘城市：上海
